Gravös Terms and Conditions

These Terms and Conditions govern your use of the Gravös website and any products or services we provide in relation to home and hotel automation.

Applies to: Gravös website & services Includes: Home & hotel automation solutions

By accessing or using the Gravös website, submitting enquiries, or using our automation solutions and related services, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, you must not use our website or services.

1. Definitions

In these Terms:

“Gravös”, “we”, “us”, “our” refers to the Gravös entity that operates this website and provides automation solutions.
“You”, “your”, “user” refers to any individual or organisation that accesses the website or uses our services.
“Services” refers to our home and hotel automation offerings, including switches and controls, motorised curtains, locks and security, hotel automation, switchable smart glasses, stretch ceilings, and any related design, configuration, installation or support services.
“Website” refers to the Gravös website and any associated pages or online interfaces that link to these Terms.

2. Acceptance of Terms

By using our Website or Services, you confirm that you have read, understood and agree to these Terms, as well as any additional terms that may apply to specific products, services or promotions that we offer from time to time.

If you are using the Website or Services on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms and that such entity accepts these Terms.

3. Eligibility and Use of the Website

You may use the Website and Services only if you have the legal capacity to enter into a binding agreement under applicable law. It is your responsibility to ensure that your use of the Website and Services complies with all laws and regulations that apply to you.

You agree not to use the Website or Services for any unlawful, fraudulent, abusive or harmful purpose, or in any way that could damage, disable, overburden or impair our systems or interfere with other users’ enjoyment of the Website or Services.

4. Information, Quotes and Orders

Any information, brochures, drawings, layouts, or technical details provided through the Website are for general guidance only and may be updated or corrected at any time without notice.

Quotes, proposals or offers issued by Gravös for automation projects are usually subject to site conditions, technical feasibility and availability of products, and may be governed by separate written agreements or purchase terms. In the event of any conflict between these Terms and a specific written agreement signed with Gravös, the signed agreement will prevail for that transaction.

5. Accounts and Access (if applicable)

Certain features, such as dashboards, remote access apps or project portals, may require you to create an account or be provisioned with login credentials. You are responsible for maintaining the confidentiality of your login details and for all activities that occur under your account.

You must promptly notify Gravös if you become aware of any unauthorised access or use of your account or credentials. We reserve the right to suspend or terminate access where we reasonably believe your account is being misused or compromised.

6. Intellectual Property

All content and materials on the Website and in our Services, including text, graphics, logos, icons, images, software, layouts and designs, are owned by Gravös or our licensors and are protected by applicable intellectual property laws.

Subject to your compliance with these Terms, Gravös grants you a limited, non‑exclusive, non‑transferable licence to access and use the Website for your internal business or personal use. You may not copy, modify, distribute, reverse engineer, decompile or create derivative works from our content or software, except as expressly permitted by law or with our prior written consent.

7. User Content and Feedback

If you provide feedback, suggestions, testimonials, reviews, images, or other content to Gravös in connection with the Website or Services (“User Content”), you grant us a non‑exclusive, worldwide, royalty‑free licence to use, reproduce, adapt, publish and display such User Content for the purposes of operating, improving and promoting our business, unless we agree otherwise in writing.

You are responsible for ensuring that any User Content you submit does not infringe the rights of any third party or violate any law. Gravös may remove or decline to use any User Content at its discretion.

8. Third‑Party Products, Services and Links

Gravös automation solutions may integrate or interoperate with third‑party devices, platforms, voice assistants, connectivity providers or hotel systems. Use of such third‑party products or services may be subject to separate terms and privacy policies provided by those third parties.

The Website may include links to third‑party websites or resources. Gravös does not control and is not responsible for such external sites or resources, and links are provided for convenience only. Your use of third‑party sites or services is at your own risk.

9. Service Availability, Changes and Maintenance

Gravös aims to keep the Website and Services available and functioning reliably, but uninterrupted, error‑free operation cannot be guaranteed. From time to time, we may suspend or limit access for maintenance, upgrades, security reasons or other legitimate business needs.

We may modify or discontinue certain features, products or services, or change specifications, designs or components, without prior notice, provided that such changes do not materially and adversely affect any ongoing contractual obligations to you.

10. Pricing, Payments and Taxes (where applicable)

Any prices or estimates displayed on the Website are indicative only and may not include installation, integration, shipping, duties or taxes, unless clearly stated. Final pricing and payment terms will be set out in a quotation, order confirmation, invoice or separate agreement issued by Gravös.

You are responsible for paying all applicable fees, charges and taxes related to your purchases or use of the Services, in accordance with the agreed commercial terms.

11. Warranties and Disclaimers

To the extent permitted by law, the Website and any information provided on it are made available on an “as is” and “as available” basis, without any express or implied warranties, including warranties of merchantability, fitness for a particular purpose, or non‑infringement.

Product‑specific warranties, if any, may be described in separate warranty documents or sale agreements provided with the relevant equipment or solution. Nothing in these Terms limits any statutory warranties or rights that cannot be excluded under applicable law.

12. Limitation of Liability

To the maximum extent permitted by law, Gravös and its directors, employees, partners and agents shall not be liable for any indirect, incidental, consequential, special, punitive or exemplary damages, or for any loss of profit, revenue, data or goodwill, arising out of or in connection with your use of (or inability to use) the Website or Services.

Where liability cannot be excluded, and to the extent permitted by law, Gravös’ aggregate liability for all claims arising out of or relating to the Website or Services will be limited to the amount you have paid to Gravös for the specific product or service giving rise to the claim during the twelve (12) months immediately preceding the event giving rise to such liability, or a reasonable equivalent cap permitted by law.

13. Indemnity

You agree to indemnify and hold harmless Gravös and its directors, employees, partners and agents from and against any claims, damages, losses, liabilities, costs and expenses (including reasonable legal fees) arising out of or relating to your breach of these Terms, your misuse of the Website or Services, or your violation of any law or the rights of any third party.

14. Data Protection and Privacy

Gravös handles personal data in accordance with its Privacy Policy, which explains how we collect, use and protect personal information, and how individuals can exercise their rights under applicable data protection laws.

15. Governing Law and Dispute Resolution

Unless otherwise required by mandatory local law, these Terms and any disputes arising out of or relating to them, the Website or the Services shall be governed by and construed in accordance with the laws of India, without regard to conflict of laws principles.

16. Changes to These Terms

Gravös may update these Terms from time to time to reflect changes in our Services, business practices, legal requirements or other reasons. When changes are made, the “Last updated” date at the bottom of this page will be revised, and additional notice may be provided where required by law.

17. General Provisions

If any provision of these Terms is found to be invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will remain in full force and effect.

18. Contact Us

If you have any questions or concerns about these Terms, or wish to contact Gravös in relation to the Website or Services, please use the contact details provided on our website contact or support page.

Last updated: 22 December 2025